Accidents & Car Problems

If during office hours, please contact us, the staff will tell you what to do. Outside office hours, kindly contact the roadside assistance hotline on 0120-119-110. They will find out why the car broke down and suggest appropriate actions.

Be sure to confirm the type of gasoline you should use and double check it when you refuel.

If you find that you have filled up with the wrong type of gasoline, please do not start the engine, and contact the rental car outlet staff immediately. The staff will tell you what to do.

In case of an accident or breakdown, the car rental contract will be automatically finished. In that case, any payments made towards car rental, insurance, or any other costs will be non-refundable and no replacement car will be provided.

You will be charged a Non-Operation Charge (N.O.C.) and a Compensation Fee, except in the case that the car rental company causes the error.

These incidents are not covered by insurance. You are responsible for paying any fees or repair costs yourself.

In case of one of these incidents, please contact the rental car outlet. The outlet staff will tell you how to contact the relevant repair services.

Illegal parking is determined by the police directly or by an illegal parking sticker put on the car. If you park illegally, you must immediately go to the designated police station and complete the required procedure.
You must immediately pay the fine by the designated payment method.

Please be sure to present the documents from the police and the receipt of the paid fine when you return the car at the outlet.

If you do not show the documents and the fine receipt, the car rental company will charge you an illegal parking penalty fee.

If you do not complete the proper procedure and pay the penalty, you will be registered on the list of the All Japan Car Rental Company Association for breaking Japanese law and violating the rental contract. You will not be able to rent any cars from any car rental companies in Japan again.

Late Fees:

If you are more than 1 hour late for either pick-up or drop-off, a JPY 3,000 fee will be charged.

If you are more than 2 hours late without notice, your reservation may be cancelled.

Reservation Policy:

Please contact the outlet to notify us of any delays to ensure your reservation remains active. If you do not inform our staff of your delay, your booking may be canceled.

Business Hours:

Pick-up and return must occur within the outlet’s business hours. If you need to pick up or return the car outside of business hours, additional charges may apply.

If your flight is delayed:

Please call the outlet during business hours to inform us of your estimated arrival time before your flight departs. Our staff will provide guidance on how to proceed with your car pick-up based on the circumstances at that time.

The staff will only be able to wait until the outlet’s closing time. If you will be arriving after closing hours, your car pick-up will be rescheduled for the next morning.

For minor delays (e.g., 1 hour) that still allow you to arrive during business hours, please inform our staff in advance so we can better accommodate your pick-up.

Car Rental reservations are made by class specification. There is no chance that an alternative class car to the class you reserved would be offered.

Even if the car provided in accordance with your reserved car class is too small for you, you can NOT change the provided car.

We highly recommend you book a suitable car in advance.